![]() We are currently working with the company to support all their existing customers.” Gary Lewis, chief executive of the Travel Network Group, said: “We can confirm that Truly Travel and Alpha Holidays are no longer members of Travel Trust Association. UK Civil Aviation Authority October 29, 2021 Truly Travel Ltd (trading as Teletext Holidays) no longer holds an ATOL licence.Ĭonsumers impacted by this news should seek support from the Travel Trust Association: The company, which as of October 19 owed £1.2 million in refunds and had paid back £10.8 million since Covid struck, says it is ‘disappointed’ in the regulator’s legal action. ![]() Truly Travel’s Teletext Holidays brand is subject to legal action from the Competition and Markets Authority (CMA) over parent company Truly Holdings’ failure to pay refunds on cancelled package holidays. The move comes after the September 2021 Atol renewal process, which enabled Truly Travel’s bookings to be re-contracted. Truly Travel no longer holds an Atol licence, the Civil Aviation Authority confirmed. The TTA, part of The Travel Network Group, will look after and fulfil the firms’ Atol-protected bookings through TTA Travel. You may also be able to claim a refund if you paid for your holiday on a credit card, via Section 75.Īlternatively, if you paid on a debit card, speak to your bank as you may quality for a Chargeback claim.The Travel Trust Association (TAA) has announced that Teletext Holidays parent Truly Travel Ltd, and Alpha Holidays Ltd (trading as ) have left the group having had their membership closed. Is there any other way I can get my money back? I'm sick of waiting for my Covid refund now. The CMA is in the process of taking Truly Holdings to court over a failure by the company to fully refund those who had holidays cancelled due to the pandemic, and said it will continue to monitor the situation and will take action to claw back the money owed by Truly Holdings. ![]() I'm still waiting for a refund for a holiday that was cancelled in 2020?Ī claims process for all customers awaiting refunds will be put in place shortly by the TTA. The TTA said refunds could up to 12 weeks to be processed. ![]() You will need to file a refund request and provide proof of payment and any reference numbers. However, the TTA said all customers with an Alpharooms accommodation-booking have been contacted and offered a refund. If you have booked accommodation with Alpharooms, this will no longer be valid. Will by Alpharooms accommodation still be available for me? The TTA says you will still be able to go on your holiday as normal, or receive a full refund, which will be covered by ATOL. Will my Teletext holiday go ahead this year?Īll Teletext package holidays will continue as planned. If you’re currently on a Teletext holiday, your trip should not be affected, as the TTA said it has contacted all suppliers and requested that all bookings remain in place.įlights are also ATOL protected, meaning your return flight home will still go ahead. I am currently on holiday with Telextext or Alpharooms - what will happen? What does the collapse mean for you and your holiday? The move to appoint liquidators comes after the competition watchdog, the Competition and Markets Authority (CMA), said that it would take Truly Holdings to court over its failure to fully refund customers for holidays cancelled due to Covid-19.Įntering liquidation means the company has effectively run out of money - any remaining funds will now be used to pay the people it owes money to. The TTA, a trade body, confirmed that directors at Truly Holdings, which owns both firms, “sought the appointment of liquidators” after the company was pulled up by the UK’s competitions watchdog for failing to pay out millions in refunds for holidays cancelled due to pandemic restrictions. The collapse, which affects more than 4,000 holidaymakers, comes after the Travel Trust Association (TTA) revoked the memberships of Teletext and Alpharooms on Friday on the back of financial concerns. Go here for the very latest breaking news updates from across the North East However, Alpharooms website refers customers with existing bookings to a link to process a refund, as existing bookings will not be honoured. Travel giants Teletext Holidays and Alpharooms have gone into liquidation after a bruising 18 months, in a move that could affect thousands of holidaymakers still waiting for refunds from the start of the Covid outbreak in 2020.Ī notice on the company's websites tells customers that Teletext Holidays is not taking any more bookings, but reassures customers with existing bookings that their holidays will be fulfilled.
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